Ensure the quality and monitor the delivery of digital content in real time for social media channels;
Support the team of designers and analysts, ensuring alignment, agility and excellence in deliverables;
Monitor content publishing and engagement on social networks, ensuring consistency in communication and the customer experience;
Interact directly with clients, supporting quick and strategic decision-making;
Work in a dynamic environment with a high volume of requests and a need for rapid responses;
Ensure deadlines and quality standards are met for all deliverables;
Collaborate with different departments to optimize processes and workflows.

Previous experience coordinating or monitoring teams;
Experience with digital content routines, social media or real-time operations;
Knowledge of video editing or a degree in design, audiovisual production or related fields;
Familiarity with platforms such as YouTube, TikTok, Instagram, X and Facebook;
Experience publishing and adapting content for different social networks.

Meal/Food allowance: BRL 35.95 for 22 days (gross) — you can use it for meals via a meal or food voucher;
Transportation allowance (Vale-Transporte) if you need to go to the office; attendance will be occasional since the company primarily operates remotely (this benefit requires a 6% employee contribution as per Brazilian labor law, CLT);
Health and dental plan through SulAmérica (employee contribution varies by plan);
Life insurance to protect you and your family;
Maternity leave of 120 days and paternity leave of 15 days;
Childcare assistance, credited on payroll or on the flexible benefits card to help you return more comfortably after parental leave;
Profit Sharing (PLR) — up to one additional monthly salary per year (proportional to the company’s revenue targets);
Birthday Day Off — a paid day off on your birthday;
Short Day — leave 2 hours early one day per week to do what you enjoy or take care of personal matters;
Elife Benefits Club — an employee perks program offering exclusive discounts on products and services from partner companies;
Moodar — support for emotional health with 2 therapy sessions per month;
Partnership with TotalPass to support fitness and wellbeing goals;
Partnership with Sesc to enjoy cultural programs;
Support for courses and workshops in your field of work, up to 100% coverage;
A human development plan to guide your career path, within or outside our group.

Junior Customer Experience Analyst – Digital Content Focus

Key skills