Supervisor, Fleet Administrator

Role Overview

• Responsible for supporting the operations of the administrative team within a specific vertical and a working knowledge of all administrative verticals
• Executing the strategies, vision, policies and processes set by the Senior Customer Managers, Customer Administration and Administration Manager
• Lead and motivate the administrative team to consistently deliver the optimal Rentokil Terminix customer and colleagues experience
• Help ensure proper staffing levels are accomplished in the most fiscally responsible manner and all colleagues are effectively trained and capable to complete their specific roles
• Maintains and improves customer excellence experience by monitoring system performance, identify and resolve problems, prepare and complete action plans
• Work with Talent Development for training materials, complete system audits and analysis, manage system and process improvement and quality assurance programs and install upgrades
• Create and foster an environment that promotes excellent customer service internally and externally, employee engagement, performance, teamwork and accountability
• Set clear guidelines for front line colleagues to improve the customer service experience, create engaged colleagues, customers and facilitate organic growth
• Act as a subject matter expert in partnership with operations to create efficiencies and trends in business needs
• Interview candidates and make effective hiring recommendations
• Effectively manage change to ensure departmental objectives are met
• Collaborate with all levels of operations and cross department to identify and resolve moderate to complex issues
• Provide coaching, and training for frontline colleagues
• Evaluate colleague performance and setting goals each quarter
• Ensure adherence to policies for attendance, and established procedures
• Keep management informed on any issues or problems
• Facilitate and participate in team and leadership meetings
• Work on projects as needed

Requirements

• High school diploma
• 2+ years of progressive, hands-on in an administration support role
• Proven experience leading teams within an administrative team
• Ability to communicate effectively at all levels within an organization
• Ability to influence and persuade others in the process of change management
• Conflict resolution and negotiation skills
• Strong knowledge of office applications including Google Suite is preferred
• Strong commercial ability with an attestable customer service focus
• Strong analytical and problem solving skills
• Excellent people management skills with demonstrable experience of leading a large, dispersed and diverse workforce across multiple locations and geographies
• Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required
• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required
• Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details
• Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

Benefits

• Start Day 1 for Full-Time Colleagues
• No Waiting Period!
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility