Responsible for supporting the operations of the administrative team within a specific vertical and a working knowledge of all administrative verticals
Executing the strategies, vision, policies and processes set by the Senior Customer Managers, Customer Administration and Administration Manager
Lead and motivate the administrative team to consistently deliver the optimal Rentokil Terminix customer and colleagues experience
Help ensure proper staffing levels are accomplished in the most fiscally responsible manner and all colleagues are effectively trained and capable to complete their specific roles
Maintains and improves customer excellence experience by monitoring system performance, identify and resolve problems, prepare and complete action plans
Work with Talent Development for training materials, complete system audits and analysis, manage system and process improvement and quality assurance programs and install upgrades
Create and foster an environment that promotes excellent customer service internally and externally, employee engagement, performance, teamwork and accountability
Set clear guidelines for front line colleagues to improve the customer service experience, create engaged colleagues, customers and facilitate organic growth
Act as a subject matter expert in partnership with operations to create efficiencies and trends in business needs
Interview candidates and make effective hiring recommendations
Effectively manage change to ensure departmental objectives are met
Collaborate with all levels of operations and cross department to identify and resolve moderate to complex issues
Provide coaching, and training for frontline colleagues
Evaluate colleague performance and setting goals each quarter
Ensure adherence to policies for attendance, and established procedures
Keep management informed on any issues or problems
Facilitate and participate in team and leadership meetings
Work on projects as needed
Requirements
High school diploma
2+ years of progressive, hands-on in an administration support role
Proven experience leading teams within an administrative team
Ability to communicate effectively at all levels within an organization
Ability to influence and persuade others in the process of change management
Conflict resolution and negotiation skills
Strong knowledge of office applications including Google Suite is preferred
Strong commercial ability with an attestable customer service focus
Strong analytical and problem solving skills
Excellent people management skills with demonstrable experience of leading a large, dispersed and diverse workforce across multiple locations and geographies
Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required
Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details
Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.
Benefits
Start Day 1 for Full-Time Colleagues
No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility