Key skills
AWSAzureCloudDNSVMwareAzure ADActive DirectoryCommunicationTime Management
About this role
Role Overview
- Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations
- Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health
- Support the transition to new managed services plans, ensuring minimal disruption to business operations
- Deploy and configure security and managed services tools, including:
- Endpoint Detection & Response (EDR)
- SOC/SIEM solutions
- Web and DNS protection tools
- Microsoft 365 security tools
- Install and manage solutions such as:
- Backup and monitoring tools
- Microsoft Defender, Azure AD, and email security platforms
- RMM tools (e.g., Datto, Kaseya)
- PSA/helpdesk tools (e.g., ConnectWise)
- Create and update technical documentation, including:
- Workstation build checklists
- Employee onboarding/offboarding processes
- Participate in handoff sessions to ensure service desk readiness and ongoing client support
- Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility
- Manage service and project tickets, ensuring timely updates and resolution
- Collaborate with teams to ensure smooth IT transitions and secure environments
Requirements
- Strong communication skills (written and verbal)
- Excellent time management and organizational skills
- Ability to multitask in fast-paced environments
- Strong problem-solving mindset and attention to detail
- Team-oriented with the ability to collaborate across functions
Technical Skills:
- Strong knowledge of Microsoft 365 services
- Basic to intermediate knowledge of:
- Active Directory & Group Policy
- DNS and networking fundamentals
- Experience with:
- RMM tools (Datto, Kaseya)
- PSA tools (ConnectWise)
- Email security (Microsoft Defender, Mimecast)
- Understanding of endpoint, network, and security technologies
Experience Required
- At least 1 year of experience in an MSP environment
- Hands-on experience deploying:
- EDR, SIEM, MFA, MDM, antivirus, and access control solutions
- Experience with virtualization and cloud platforms:
- VMware, Hyper-V, AWS, or Azure
- Familiarity with:
- Microsoft Defender (email protection)
- RMM tools (Kaseya VSA, Datto RMM)
Tech Stack
- AWS
- Azure
- Cloud
- DNS
- VMware
Benefits
- HMO
- Work From Home (WFH) setup
- Government-mandated benefits
- Opportunity to gain global exposure working with international clients
- Strong focus on career growth and professional development