Key skills
ITSMServiceNowGoSAPJiraAgileCommunicationRemote Work
About this role
Role Overview
- Implement and further develop ITSM modules in ServiceNow
- Independently manage customer projects – from requirements analysis to go-live
- Collaborate with an agile, interdisciplinary team
- Design and optimize ServiceNow solutions according to customer requirements
- Conduct workshops and training sessions for end users
Requirements
- Solid experience with ServiceNow, particularly in configuring and customizing ITSM modules
- Understanding of ITIL processes and ideally relevant certifications (e.g., ITIL Foundation)
- Strong communication skills and enjoyment of working in a team
- Very good German language skills
Tech Stack
- ITSM
- ServiceNow
- Go
Benefits
- Exciting projects in a dynamic environment with well-known clients, combining Jira, SAP Solution Manager, and Cloud ALM
- Opportunity to further develop your expertise in ALM and create innovative solutions based on Jira, SAP Solution Manager, and Cloud ALM
- A motivated and committed team working together on challenging projects
- 30 days of annual leave to support rest and leisure
- Training budget for individual professional development
- Remote work and flexible working hours — no problem!
- Heavily discounted Urban Sports Club membership to stay active and exercise
- Subsidy for BVG public transport pass to make commuting easier
- Recognized as a Kununu Top Company — our employees receive more than just free coffee & fruit