Implementation Consultant

Role Overview

• Lead end-to-end SaaS implementations from kickoff through go-live for mid-market, enterprise, and strategic customers
• Partner with client stakeholders to define implementation roadmaps aligned to business objectives, learning strategy, and success metrics
• Design scalable platform configurations across Degreed components — skills frameworks, pathways, content strategy, governance models, integrations, and AI-enabled experiences
• Facilitate discovery workshops to define AI use cases, value hypotheses, and measurable outcomes; guide clients on effective AI configuration best practices to drive high-quality outputs and meaningful learner experiences
• Partner with customers to define guardrails, governance, and change management approaches for responsible AI adoption
• Develop and manage detailed project plans, timelines, milestones, and risk mitigation strategies — including scope, dependencies, and change requests throughout the implementation lifecycle
• Drive cross-functional alignment across Implementation, Technical Consultants, Client Success, Product, and Engineering teams
• Provide strategic guidance on learning transformation, change management, adoption planning, and stakeholder engagement
• Support integration planning including SSO, HRIS feeds, content integrations, API workflows, and AI data dependencies
• Lead client enablement sessions and administrator training, including AI feature configuration and practical use case execution
• Monitor implementation health, track success metrics, and ensure launch readiness
• Identify opportunities for expanded services and platform adoption in partnership with the Revenue team
• Conduct project retrospectives, document lessons learned, and contribute to internal asset development based on implementation findings

Requirements

• 5+ years of experience leading enterprise SaaS implementations or consulting engagements, with 3+ years working directly with enterprise clients in a Professional Services or Implementation capacity
• Strong understanding of learning ecosystems (LMS, LXP, content providers, skills platforms, HRIS) and a genuine passion for learning transformation, skills development, and innovation
• Curious and forward-thinking about AI, with the ability to translate AI capabilities into practical, business-aligned use cases
• Experienced implementing AI-enabled SaaS features, including defining use cases, measurable success criteria, and applying effective prompting techniques
• Solid experience with SaaS configuration, integrations, SSO, and data workflows
• Strong project management capabilities — PMP, PRINCE2, or Agile certifications a plus

Tech Stack

• PMP

Benefits

• We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.