Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
Merge qualitative and quantitative data via mixed methodologies.
Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams.
Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
Document insights and artifacts in a central repository.
Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.
Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization.

Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training
5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy.
Advanced skills in analyzing qualitative and quantitative user data.
Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
Expertise in presenting research findings to diverse audiences from cross-functional teams.
Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across the business to implement research insights.
Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.

Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

Key skills