Drive and execute large-scale, complex UX Research projects from inception to completion, including planning, design, data collection, analysis, and reporting.
Design and conduct innovative qualitative and quantitative studies, including usability testing, user interviews, surveys, ethnographic studies, and advanced data analysis.
Translate complex research data into clear, actionable insights that inform product strategy, design decisions, and user experience improvements.
Bring user insights to life to communicate research findings using storytelling techniques including video, data visualization, personas, journey maps, and more.
Work closely with product managers, designers, engineers, and other stakeholders to identify research needs and align research objectives with business goals.
Champion user-centered design principles and ensure the voice of the user is consistently represented in all stages of product development.
Closely collaborate with the Voice of the Customer (VoC) team to integrate customer feedback and insights into research findings, ensuring a holistic understanding of user needs and pain points.
Communicate VoC effectively to all levels of the organization.
Communicate, influence and drive decision-making with executive stakeholders via storytelling.
Provide mentorship and guidance to junior researchers and team members, fostering a culture of continuous learning, professional growth, and excellence.

Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
7+ years of hands-on experience in UX Research within a product organization, with a proven track record of leading impactful research projects and driving product success.
Expertise in a wide range of research mix-methodologies and tools, including advanced qualitative and quantitative approaches.
Excellent analytical and problem-solving skills, with the ability to synthesize complex data into clear and actionable insights.
Excellent communication and presentation skills, with the ability to influence and collaborate effectively with stakeholders at all levels, including executive leadership.
Demonstrated experience in an agile development environment and a deep understanding of product design processes.
Strong leadership and collaboration skills, with the ability to work across cross-functional teams.

Staff UX Researcher

Key skills