Manage intake, documentation, and tracking of production issues impacting EDI operations
Monitor and support resolution of issues such as data discrepancies, transaction errors, and system anomalies
Assist in analyzing EDI transactions and data flows to identify and document issues
Support root cause analysis efforts by gathering data and collaborating with technical teams
Perform data analysis activities, including running SQL queries and reviewing system data
Search and review transactions and supporting documentation across enterprise systems
Support troubleshooting of reporting discrepancies and data inconsistencies
Participate in Agile ceremonies, including backlog tracking and issue management using tools such as JIRA
Coordinate with internal and external stakeholders to support issue resolution and communication
Provide status updates and reporting to stakeholders and program leadership
Maintain and update documentation, including standard operating procedures (SOPs)
Assist in identifying process improvements to enhance issue tracking and operational workflows
Support day-to-day operational activities to ensure continuity of EDI-related processes

Bachelor’s degree in Information Systems, Health Informatics, or related discipline
Minimum of 4 years of experience in Electronic Data Interchange, healthcare technology, IT operations, or Agile environments
Experience troubleshooting system or operational issues
Experience working in Agile environments and using tools such as JIRA
Strong analytical and problem-solving skills
Strong communication and coordination skills

Program Analyst – Payer EDI Production Support

Key skills