Provide technical support for Linux, Windows and macOS operating systems via the ticketing system;
Manage the firewall, network and physical access for our Joinville office;
Administer Google Workspace (email and Google apps), Microsoft 365 (Office licenses), antivirus and other internal platforms, performing updates and provisioning/removal of user access;
Respond to incidents and requests related to VPN, performing network troubleshooting;
Support the team with Information Security tasks related to internal and external audits, phishing remediation and other necessary processes, ensuring systems and internal procedures are up to date and compliant with ISO 27001 and ISO 27701 standards;
Prepare technical documentation when required;
Assist with onboarding of new employees by presenting IT topics, shipping equipment and provisioning initial access;
Manage offboarding by removing accesses and coordinating equipment returns;
Asset management (inventory, maintenance and hardware upgrades when necessary, and purchasing equipment from the manufacturer).

Intermediate to advanced knowledge of Windows and Linux operating systems and basic knowledge of macOS;
Hardware knowledge (maintenance and resource upgrades when necessary);
Knowledge of computer networks (TCP/IP, firewalls, DNS, network connectivity troubleshooting), especially in Windows and Linux environments;
Basic knowledge of antivirus and inventory tools;
Good communication skills, as you will work daily with users providing support and answering questions;
Knowledge of English and/or Spanish due to interaction with international teams;
Availability to be present at the Joinville office when necessary;
Differential: knowledge of AWS and Terraform.

CAJU flex card (meal or food): BRL 40.00 per business day;
Bradesco Top National Health Plan (ward coverage) with no co-payment and no payroll deduction for the employee;
Bradesco dental plan with no payroll deduction for the employee;
One-time BRL 500.00 deposit in the first month to support the purchase of a workstation item (e.g., chair, desk);
Zenklub for appointments with psychologists, psychoanalysts, therapists, coaches and nutritionists with two monthly sessions subsidized by the company;
Personal life insurance with no payroll deduction;
Gympass;
Home office allowance: BRL 100.00;
Birthday day off;
WOBA – our partner network that allows you to work once a week in a different space. More than 1,600 workspaces across 240 cities;
Study and development subsidy:
Up to 50% of tuition for a postgraduate, graduate or vocational course aligned with your career, with a reimbursement cap of BRL 350.00;
Up to 70% of language course tuition, with a reimbursement cap of BRL 250.00;
Childcare allowance: eligible for a parent with children up to 6 years old, regularly enrolled in private school or daycare, in the amount of BRL 500.00 per month.

IT Infrastructure Analyst II

Key skills