Bachelor’s/HND degree in any field
Must have completed NYSC
At least 5 years of professional experience, with a significant portion in customer success, account management, or B2B retention roles.
Demonstrated experience managing large enterprise accounts, including owning renewals, handling escalations, and driving upsell conversations.
Proven track record of meeting or exceeding retention and growth targets in a B2B environment.
Experience leading and managing a team, including coaching, performance management, and developing talent.
Strong ability to use data and reporting tools to track client health, identify risks, and make evidence-based decisions.
Experience working cross-functionally with sales, marketing, and product teams to deliver on client outcomes.
Excellent communication and relationship management skills, with the ability to engage confidently with senior stakeholders on the client side.
Must be authorized to work in Nigeria.
Nice to Have: Experience in health insurance, health tech, or a related industry.
Familiarity with CRM platforms such as Zoho, Salesforce or HubSpot.
Exposure to product-led growth or digital health service delivery models.
Experience building customer success functions from an early stage, including designing playbooks and processes.

Manager, Customer Success – B2B Retention

Key skills