Partner with business stakeholders to understand goals, challenges, and system needs
Elicit, analyze, and document business, functional, and non‑functional requirements
Produce clear deliverables such as Business Requirements Documents (BRDs), functional specifications, technical specifications, and process flows
Analyze current‑state infrastructure processes and IT systems
Identify gaps, inefficiencies, risks, and automation opportunities
Define and document future‑state processes and system solutions in collaboration with IT architects and developers
Analyze operational and system data to identify trends, issues, and improvement opportunities
Develop reports, dashboards, and insights to support decision‑making
Validate business assumptions using data
Facilitate requirements workshops, design reviews, and solution walkthroughs
Ensure alignment and shared understanding across technical and non‑technical teams
Support solution design to ensure alignment with approved requirements
Assist with system testing, integration testing, and User Acceptance Testing (UAT)
Ensure delivered solutions meet business needs and quality standards
Support project planning, scope definition, and change management activities
Track requirements throughout the project lifecycle and manage change requests
Communicate impacts, risks, dependencies, and status clearly to stakeholders

Bachelor’s degree in information systems, Computer Science, Business, or a related field
2+ years of experience in business analysis, IT analysis, or systems analysis (level dependent)
Data analysis tools: Excel, SQL, Power BI, etc.
Requirements and collaboration tools: Visio, Excel, Microsoft Teams, etc.
Understanding of SDLC, Agile, and/or Waterfall methodologies
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Stakeholder facilitation and negotiation skills
Ability to translate business needs into technical requirements

IT Infrastructure Business Analyst

Key skills