Understand and analyze the current operation of business journeys and flows.
Identify opportunities for improvement, simplification, and standardization.
Support the definition of more efficient and scalable future models.
Translate business needs into structured platform capabilities.
Support the design of flows, business rules, and end-to-end journeys.
Work collaboratively with architecture, product, and engineering teams.
Ensure consistency between operations, business rules, and technological solutions.
Support the prioritization of initiatives based on business impact.
Structure and document flows, journeys, and operating models.
Support the evolution of customer experience and digital channels.
Act as a facilitator between business areas and technical teams.
Ensure end-to-end visibility of transformation initiatives.

Degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or related fields.
Experience in digital transformation initiatives or in evolving business operations.
Experience analyzing and structuring flows and journeys.
Ability to translate business needs into structured models.
Experience designing journeys and customer experience.
Strong analytical skills and systemic thinking.
Experience working with multiple business areas.
Ability to connect business needs with technological solutions.
Experience in medium
to large-scale corporate environments.
Experience with agile methodologies is a plus.
Knowledge of or experience with SAFe (Scaled Agile Framework).
Experience with modeling and collaboration tools.
Experience in environments with high operational complexity is a plus.

Choose the ideal benefit for you and your dependents via a digital platform offering various categories including gym, meal voucher (VR), food allowance (VA), pharmacy allowance, medical coverage, dental care, and life insurance;
Corporate mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan! Yes, unlimited! Vivo's 5G is up to 10 times faster!
An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps;
Eligible to receive an annual bonus or PPR (profit-sharing);
Plan your future through the private pension plan;
Have children? You will be entitled to a subsidy to help with school, daycare, or nanny expenses;
Work in an environment that respects your personality, dress style, and individuality, where you can be authentic. #ComeAsYouAre
Work remotely up to 2 times per week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday;
Participate in one of the largest corporate volunteering programs to help change the world;
Benefit from our Educational Development Program offering discounted partnerships with educational institutions, certification programs, and online courses;

Senior Functional Architecture Analyst

Key skills