Lead the vision, strategy, and evolution of the Experience Design (XD) practice across the organization, aligning design excellence with business growth, client impact, and market differentiation
Manage and scale a global, multidisciplinary team of designers, strategists, researchers, and content specialists across onshore and offshore locations — fostering a unified culture of creativity, accountability, and collaboration
Partner with sales and executive leadership to drive new business growth, shaping go-to-market strategies, leading pitches, crafting proposals, and developing compelling narratives that convert opportunities into long-term client partnerships
Own and drive a “land and expand” client strategy, nurturing executive relationships, identifying growth opportunities within existing accounts, and expanding the footprint of XD services across engagements
Champion innovation and thought leadership, defining and advancing new service offerings, publishing perspectives, and positioning the organization as a leader in experience design, AI-enabled design, and digital transformation
Build and evolve team capabilities, identifying skill gaps, hiring strategically, and investing in continuous learning to ensure the team remains ahead of industry trends and client needs
Balance long-term vision with short-term execution, ensuring delivery excellence while continuously evolving the practice for future growth

Proven experience leading large, global, multidisciplinary design teams within complex organizations
Strong track record of driving revenue growth through partnership with sales, including leading pitches, proposals, and strategic pursuits
Ability to connect design strategy to business outcomes, articulating value to executive stakeholders, with expertise in executive presentations and narrative storytelling
Experience developing new offerings, accelerators, and thought leadership that drive market differentiation
Strong leadership presence with the ability to influence across disciplines, geographies, and seniority levels
Proven ability to hire, grow, and evolve teams, balancing craft excellence with scalable delivery
Comfort working with little process in place, actively looking for ways to solve problems proactively — leading teams through ambiguity and organizational shifts
A strong point of view, an open mind, and the drive to inspire company leadership, as well as your team.

Head of Experience Design

Key skills