Operations Systems Administrator I

Role Overview

• Serve as an escalation point for complex functional, workflow, or integration issues within department ‑ maintained systems
• Interact directly with Global Credit Union members, internal employees with varying technical backgrounds, and external vendor technicians to diagnose issues and coordinate resolution
• Partner with IT Operations and vendors for platform ‑ level or infrastructure ‑ related issues outside the scope of business system ownership
• Document recurring issues and contribute to knowledge bases, runbooks, and continuous improvement efforts
• Identify opportunities to improve operational efficiency and experience through process redesign and automation
• Design, develop, implement, and support solutions using low ‑ code and no ‑ code platforms, with member and employee experience at the center of all designs
• Translate business needs into scalable, supportable workflows and automations that reduce manual effort and error
• Measure and communicate the impact of optimizations on efficiency, quality, and experience
• Provide business ‑ line system administration for department ‑ maintained platforms, focusing on configuration, feature adoption, training, and lifecycle management—not infrastructure or network administration
• Collaborate with system and product owners to keep systems current, proactively preventing technical debt
• Coordinate the evaluation, configuration, testing, rollout, and adoption of new features and enhancements
• Develop and maintain a comprehensive roadmap and rollout plan for all systems supporting Operations functions
• Create and deliver training, documentation, and change ‑ management support for new capabilities
• Maintain proficiency in low-code platforms, automation tools, and applied AI, including practical use of copilots and intelligent workflows
• Evaluate and pilot emerging tools and methodologies where they demonstrably improve member experience, employee efficiency, or operational resilience
• Act as a front‑runner for responsible adoption of new technologies, balancing innovation with stability, security, and usability
• Take ownership of ongoing skills development and knowledge sharing within the organization

Requirements

• Associate’s degree in Information Systems, Business Information Technology, Computer Information Systems, Business Administration (with a technology or operations focus), Operations Management, or a related field
• Three years of practical application in related field, preferably in the financial services sector
• Advanced experience with Microsoft 365, including Power Automate, Power BI, and Copilot
• Demonstrated practical application of automation and AI in business workflows
• Experience configuring, supporting, or developing within ticketing or workflow management systems (e.g., ServiceNow) and CRM platforms preferred
• Strong ability to translate business requirements into technical or low ‑ code solutions
• Excellent communication skills, with the ability to support and train users across a wide range of technical comfort levels

Tech Stack

• ServiceNow

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays