About this role
Role Overview
- Drive exceptional customer service experience and improve customer satisfaction
- Maximize customer retention and increase profitability
- Diagnose errors, technical problems, and determine proper solutions
- Document and produce timely and detailed service reports
- Respond to customer needs and build positive relationships
Requirements
- High School Diploma or equivalent with a minimum 3-5 years’ experience in troubleshooting and repair
- Ability to plan and perform repairs and preventative maintenance independently in the field
- Exceptional at managing time and able to complete assigned small field projects
- Innovative, quick to learn and adapt to new technology and demonstrated experience with electronics, repair and maintenance, and electromechanical systems
- Must pass a criminal background check, drug test, pre-employment physical, and credit check
- Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations
- Must have a valid driver's license and dependable transportation, along with the ability to travel up to 100% of the time by plane domestically and internationally
- Must be able to work overtime and variable hours, and U.S. citizenship or permanent residency (green card) is required for this position.
Benefits
- 401K with company match vested immediately
- HSA/FSA match
- 8 weeks paid parental leave
- Healthcare for now and healthcare as your family and health change
- Continuous Education Pathways