Respond promptly and professionally to inbound customer inquiries via phone, email, and online channels.
Engage with homeowners, understanding their service needs, and recommending suitable HVAC, plumbing, or electrical solutions.
Develop and maintain a deep understanding of our products, services, and pricing structures to confidently address customer queries.
Build rapport and establish trust with customers by delivering exceptional customer service and addressing their concerns.
Proactively make outbound calls to follow up on leads, answer questions, and convert prospects into customers.
Collaborate closely with the sales team to coordinate customer appointments and ensure a smooth sales process.
Provide accurate and detailed information about products, services, promotions, and pricing to customers.
Maintain customer records, update the CRM system, and track sales activities to ensure accurate reporting.
Achieve and exceed sales targets and quotas, contributing to the overall success of the sales team.
Continuously learn and stay up to date on industry trends, product knowledge, and sales techniques through training and professional development opportunities.
Collaborate with the marketing team to support sales campaigns, promotions, and lead generation initiatives.
Work with the service and installation teams to ensure seamless customer experiences and satisfaction.
Contribute to the continuous improvement of sales processes and customer service initiatives.

Proven experience in inside sales, preferably within the residential service industry
Excellent communication skills, both verbal and written, with the ability to effectively engage with customers
Strong customer service orientation, with a passion for delivering exceptional customer experiences
Persuasive and influential with the ability to handle objections and close sales
Detail-oriented with strong organizational and multitasking skills
Ability to work independently, manage time effectively, and prioritize tasks
Proficiency in using CRM software and other sales tools
Technical knowledge of HVAC, plumbing, or electrical systems is a plus
Goal-oriented mindset with a drive to achieve and exceed sales targets
Positive attitude and a willingness to learn and adapt in a fast-paced environment

Full medical, dental, and vision packages including fully employer paid options
401(k) with company match
Ongoing training that directly results into bigger career opportunities combined with continuous education stipends

Regional Inside Sales Representative

Key skills