Jobs for HumanityRemote
Online Operations Associate
New York, United States of America
Contract
1 hour ago
$25 - $27 USD
No H1B
Key skills
SQLCommunication
About this role
Role Overview
- Communicating with customers via email to promptly resolve partner issues within established time frames.
- Escalating complex issues to various cross-functional teams and monitoring escalations for end-to-end case management.
- Documenting customer interactions and resolution paths, creating documentation for proactive and reactive issue resolution.
- Maintaining a high level of customer satisfaction by providing timely and effective support.
Requirements
- 2+ years of experience in Operations, Account, and Customer Support, with proficiency in Excel
- Experience with data analysis leveraging SQL.
- Zendesk ticketing system experience
- Experience in the media industry.
- Strong written and verbal communication skills.
- Outstanding customer service skills and the ability to build rapport with customers.
- Strong interpersonal skills and the ability to work collaboratively in a team environment.
Tech Stack
- SQL