Overseeing the technical aspects of the ISD tech, including troubleshooting, making design and architectural decisions, and supervising system modifications.
Providing direction and mentorship in tech support and service delivery.
Managing and facilitating meetings.
Ensure that teams are improving technical skillsets by using information gathered at customer and standup meetings to target areas that need improvement.
Supporting and identifying customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Provide guidance and stewardship in Agile and DevOps practices that maximize flow.
Contribute to a culture of continuous improvement by establishing and participating in feedback loops.
Become a subject matter expert with CMS Hybrid Cloud and CMS Enterprise Shared Service offerings.
Develop strong relationships and partnerships with the other ISD teams and CMS customers.

BS degree and 8+ years of prior relevant experience or master’s with 6+ years of prior relevant experience.
Proven experience in cloud engineering or a related role.
Certification in cloud platforms such as Azure, AWS, or GCP is preferred.
Strong troubleshooting and problem-solving skills.
Excellent communication and collaboration abilities.
Client management skills for effective client interactions.
Relevant training and certifications in cloud engineering.
Knowledge of industry best practices for cloud solutions.
Familiarity with security policies and cloud security best practices.
Analytical skills to identify and resolve infrastructure vulnerabilities and deployment issues.
Knowledge of the Software Delivery Life Cycle (SDLC).

Integrated Service Delivery Tech Lead

Key skills