Team Lead – Customer Success

Role Overview

• You lead our Customer Success team of currently four employees, both functionally and disciplinarily, and provide clear direction in day-to-day operations
• You work hands-on with customers, conduct meetings, identify upselling opportunities, and lead by example even in challenging situations
• You support your team with escalations, prioritize issues, and ensure customers clearly understand KPIs, product usage, and value
• You regularly coach your team, listen into customer conversations, and develop communication skills, accountability, and a sales-oriented mindset within Customer Success
• You use the CRM and KPIs to make customer performance visible and to derive concrete next steps

Requirements

• Several years of experience in Customer Success, Account Management, or sales with a focus on existing customers
• Leadership experience, e.g., in functional leadership, as a team lead, or in a comparable role
• Strong operational capability and enjoyment of working closely with customers, the team, and KPIs
• Understanding of upselling within the existing customer base and a proactive, growth-oriented attitude in Customer Success
• Structured approach, clarity, and decisiveness in day-to-day work
• Willingness to work on-site regularly in Bremen
• Fluent German

Benefits

• Attractive compensation with a fixed salary and performance-based component
• Modern equipment including laptop and mobile phone for smooth working
• Company fitness program with Wellpass to support your health
• A bright loft office in Bremen's Überseestadt with an open, motivating atmosphere