Customer Project Manager – Customer Service Delivery, Dutch Speaker

Role Overview

• Lead and manage multiple complex projects from initiation to closure, ensuring timely delivery within scope and time.
• Develop detailed project plans, including timelines, milestones, resource allocation, and risk management strategies.
• Monitor project progress and performance, implementing corrective actions as necessary to ensure successful outcomes.
• Serve as the primary point of contact for clients throughout the project lifecycle, fostering strong relationships and ensuring client satisfaction.
• Conduct regular status meetings with clients and stakeholders to provide updates, gather feedback, and address any concerns.
• Collaborate with clients to define project requirements, objectives, and deliverables.
• Utilize a basic understanding of cloud technologies, virtualization, and networking to effectively communicate with technical teams and clients.
• Work closely with technical teams to ensure that solutions are implemented according to client specifications and agreed design.
• Coordinate and lead cross-functional teams, ensuring effective collaboration and communication among team members.
• Manage resource allocation and workload distribution to optimize team performance.
• Identify potential project risks and develop mitigation strategies to minimize impact on project delivery.
• Proactively address issues and challenges that arise during the project lifecycle, ensuring timely resolution.
• Prepare and present project status reports, including key performance indicators (KPIs) and project metrics, to stakeholders and senior management.
• Maintain comprehensive project documentation, including project plans, meeting notes, and change requests.

Requirements

• BA/BS degree or equivalent work experience, in computer-related field
• Degree level qualification, preferably in a technical subject, or equivalent work experience.
• Experience in a technical industry preferred (IT, telecommunications or data centers.)
• Expertise in MS Word, Excel, PowerPoint and Smartsheet required
• Experience with SFDC, ServiceNow and Siebel is desirable
• Strong command of Dutch and English is a must, communication in additional languages is highly valuable
• Excellent organizational, communication and interpersonal skills, ability to professionally communicate and interact with all levels of internal and external customers
• Strong attention to detail with a high degree of accuracy
• Ability to work and adapt in rapidly changing environment
• Customer service focused
• Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude
• Strong process orientation and analytical and deductive reasoning skills
• Working knowledge of internet, hosting and cloud technologies, virtualization and networking
• Understanding of Equinix products is a bonus.

Tech Stack

• Cloud
• ServiceNow
• SFDC

Benefits

• Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
• Equal Employment Opportunity.