Senior Salesforce Consultant

Role Overview

• Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth.
• Develop and implement CRM strategies that align with business goals and drive customer engagement.
• Oversee complex CRM projects, ensuring completion on time and within budget.
• Work closely with senior management and other stakeholders to ensure CRM solutions meet business needs.
• Continuously refine and optimize CRM systems based on evolving business requirements and feedback.
• Lead consulting projects focused on enhancing capabilities for clients in the CRM Domain.
• Leading the development of digital transformation strategies and concepts.
• Taking responsibility for significant project components and contributing to larger initiatives.
• Advising clients on their digital roadmap and identifying value generation opportunities.
• Acting as a mentor for junior consultants and analysts.
• Developing recognized expertise in multiple relevant technologies or topics.
• Managing business backlog items and driving prioritization through value generation.
• Acting as a subject matter expert in client pitches and business development activities.
• Conducting requirements engineering and creating functional specifications for solutions based on platforms like Adobe, Salesforce, Sitecore.
• Documenting and managing functional/non-functional requirements through various techniques.
• Defining and enhancing industry-specific business processes.
• Supporting and consulting customers throughout their digital projects, ensuring the best possible customer experience.
• Building the business bridge between internal stakeholders and client stakeholders.
• Collaborating closely with development, UX/Design, and content teams.
• Preparing and facilitating client workshops for idea creation and requirements engineering.
• Staying updated on digital trends and understanding their impact on clients’ businesses.

Requirements

• Expertise in multiple CRM platforms, with experience in large-scale implementations.
• Leads CRM strategy, digital transformation, and enterprise-wide implementations.
• Proficiency in database knowledge, primarily for understanding data structures in CRM projects.
• Provides cross-industry expertise, with experience in global or highly regulated industries.
• Configures CRM workflows, automation, and best practice implementations.
• Manages C-level stakeholders, aligning CRM initiatives with business growth and digital transformation.
• Leads enterprise-wide CRM implementation projects, change management, ensuring stakeholder alignment and adoption.
• Leverages predictive analytics and AI-driven insights for strategic CRM enhancements.
• Leads CRM adoption programs, ensuring best practices and user engagement.
• Leads business process re-engineering, aligning CRM with strategic business goals.
• Defines long-term CRM roadmaps, transformation strategies, and global implementations.

Tech Stack

• Sitecore

Benefits

• Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
• Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
• Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
• Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
• Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
• Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes.