Patient Accounting Representative II – Customer Service

Role Overview

• Responsible for accurate and timely action on accounts as it relates to specific responsibilities
• Complies with governmental and managed care rules and regulations
• Meet department goals as well as productivity and quality standards
• Attends and actively participates in training and education
• Reviews Research related charges
• Applies billing rules to research related charges
• Invoices study billable services and applies standard applicable discounts
• Assists Study teams in understanding monthly invoices
• Follows up with Study Groups on outstanding billing
• Assists with traditional follow up for claims
• Receives and resolves patient billing questions and complaints
• Documents actions taken as directed by department policy
• Works closely with collection agencies

Requirements

• High School Graduate
• 1 or more years of experience in customer service, claims processing, corrections, or billing.
• Associates Degree in a related field of study from an accredited college or university preferred
• 1 or more years of experience in Epic

Benefits

• Health insurance
• Accommodation for qualified individuals with disabilities
• Paid time off