General Manager – In Training

Role Overview

• Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.
• Maintains both individual and shift sales.
• Provides daily shift floor coverage.
• Trains Sales Associates.
• Supervises POS.
• Provides security & loss prevention in store.
• Maintains company standards regarding personal and store sales/performance metrics.
• Stock shelves and refrigerated coolers.
• Assist manager in minimizing the loss of cash and inventory and operating within assigned shrink targets.
• Learn and ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation.
• Shadow manager in day to day operations.
• Provide the best customer experience to every customer.
• Greet every customer with a smile and sincere greeting.
• Suggest possible purchases to the customers and promote specials.
• Assume full responsibility for the execution of Nouria’s customer service program at the site level.
• Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.
• Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these.
• Assure all environmental and hazardous material regulations are strictly enforced.
• Maintain safety and security of the store and document any accidents or incidents that occur.
• Manage the maintenance of the customer environment inside and around the perimeter of the store.
• Operate all assigned equipment safely and efficiently support implementation of the Nouria Safety and Health program.
• Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location.
• Complete the new employee safety orientation procedure with all new or transferred employees working at the store.
• Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately.
• Encourage employees to report unsafe conditions or work practices and initiate corrective action.

Requirements

• 1 year of supervisory experience in convenience store, retail, fast food, or restaurant operations
• Ability to effectively perform in a fast-paced work environment
• Have strong leadership and interpersonal skills
• Be self-motivated, resourceful, creative, organized
• Must have an outgoing personality and approachable demeanor
• Ability to communicate effectively with all levels of the organization
• Must be able to provide any level of coverage if needed, including nights, weekends, and/or holidays
• Ability to bend down, stoop low, and also stand for at least 8 hours
• Ability to properly lift, pull and/or push up to 30 lbs.
• Successful completion of certification testing as needed
• An understanding of the importance of customer service and a commitment to delivering superior customer experiences is a must
• MS Outlook, Word, and Excel skills
• Excellent communication skills are essential.

Benefits

• Health insurance
• Paid time off