About this role

Daily servicing of the account, SLA requirements etc.
New services and/or changes to service and associated billing adjustments
Escalation of service Issues and/or performance concerns
Coordinating Standard KPI and Service Level Meetings
Acting as the client’s sponsor when working with internal State Street teams
Query resolution
Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.

10-12 years of financial services experience, in operational, technology, product management, or project capacity
Strong collaboration and influencing skills
Strong written and communication skills and ability to present to clients and senior STT management.
Strong sense of ownership and leadership

health insurance including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
retirement savings plan (401K) with company match
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans

VP, North America Asset Manager Client Services

Key skills