Senior Manager – Site Reliability Engineering

Role Overview

• Lead SRE managers and senior individual contributors, develop leaders through coaching and delegation, and build a strong bench of technical and leadership talent.
• Drive talent reviews, succession planning, organizational design discussions, performance management, and development planning for high-potential team members.
• Foster a culture of operational excellence, innovation, and continuous learning across the organization.
• Define multi-quarter roadmaps and OKRs aligned with business objectives, and balance investments across reliability, scalability, cost, and security priorities.
• Develop strategies to reduce technical debt and operational toil, plan capacity and resources across teams, and lead initiatives that span multiple teams or value streams.
• Make build versus buy versus partner decisions for platform capabilities and support technology investment decisions within the area of responsibility.
• Own reliability across multiple critical systems or value streams, including SLO and SLI frameworks, operational metrics, incident management, on-call practices, and disaster recovery and business continuity capabilities.
• Provide technical direction on major infrastructure decisions, participate in architecture reviews, and drive adoption of best practices across teams, including infrastructure as code, GitOps, observability, CI/CD, and zero-trust security architecture.
• Partner with Engineering, Product Management, Security, Compliance, Finance, and executive stakeholders on reliability requirements, roadmap planning, infrastructure initiatives, and broader technology strategy.
• Communicate vision, strategy, progress, incident summaries, and investment needs to stakeholders at all levels, including VP and Director audiences, while influencing technical and process decisions across the organization.

Requirements

• 3 to 5 years of management experience or equivalent, ideally including experience managing managers.
• 8+ years of hands-on technical experience in Site Reliability Engineering, DevOps, or Operational Excellence.
• Proven track record of leading engineering teams through operational challenges.
• Deep technical knowledge of AWS, Kubernetes, and modern infrastructure practices.
• Strong understanding of SRE principles and experience applying them at scale.
• Experience setting strategy and executing multi-quarter initiatives.
• Demonstrated ability to develop managers and senior engineers.
• Excellent communication skills with the ability to influence senior leadership.
• Strong judgment in balancing competing priorities and making trade-offs.
• Experience managing distributed or hybrid teams.

Tech Stack

• AWS
• Kubernetes

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short
• and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.