Lead client success efforts for your accounts and across Alkami.
Build strong relationships with executive influencers and decision-makers within client organizations.
Clearly articulate and communicate a compelling vision and roadmap to align stakeholders.
Create clear success plans that define client objectives and track their progress.
Collaborate effectively across departments to drive client success.
Monitor client health metrics and product engagement, identifying and addressing risks early.

5+ years of relevant experience in Client Success
Experience in Financial Services, particularly working with financial institutions
Strong ability to manage multiple priorities effectively
Excellent verbal and written communication skills
Experience using and updating Salesforce and/or Gainsight
Willingness and ability to travel up to 25%

Senior Client Success Manager

Key skills