Senior Process Improvement Specialist

Role Overview

• Consults with staff at all levels in the organization, including department heads and project team leaders to provide support in identifying and achieving positive outcomes for the organization.
• Analyzes existing business processes, identifying areas for improvement, and implementing strategies to enhance efficiency, reduce costs, and optimize overall performance.
• Develops Lean Performance Improvement capabilities through the delivery of education and training for all staff and faculty as required.
• Applies cutting-edge customer service and consulting skills to drive initiatives throughout the organization.
• Provides consulting services that support strategic plans to improve patient care and control costs.
• Conceptualizes and develops Lean Performance Improvement capabilities and strategies within the assigned value stream.
• Facilitates the implementation of initiatives to benefit the organization and achieve negotiated customer outcomes.
• Supports and facilitates Targeted Improvement Efforts (TIEs) through defining the problem, gathering data, and successful implementation of tools.
• Collaborates with Lean Practitioners in developing appropriate measures and metrics for capturing lean benefits using appropriate methodology throughout the tools and techniques to achieve operational improvement.
• Supports the development of new initiatives, such as organization-wide customer service, communication processes and re-engineering.
• Formulates, manages, administers, interprets and coordinates work processes related to the implementation, administration, presentation and evaluation of education.
• Responsible for identifying, preparing and utilizing internal instructors for the quality development and delivery of effective orientation, training and education programs.
• Fosters a culture of continuous improvement by promoting process excellence and encouraging feedback from team members.
• Applies state-of-the-art concepts and techniques to design, create, implement and evaluate orientation, education and training for staff and faculty in support of a strategic plan.
• Identifies opportunities to modify existing programs to achieve positive outcomes.
• Utilizes effective, customer-specific education and training methods within assigned value stream, including individual coaching, group instruction, demonstration, conferences, meetings, workshops, and computer-assisted instruction.
• Initiates and participates in networking and benchmarking efforts. Utilizes collaborative educational efforts whenever possible.
• Functions as a representative of the University in these relationships and with other organizations, associations and community groups.
• Utilizes current information and trends in the lean performance improvement field through reading professional journals, attending professional association meetings, and counting education programs.
• Initiates interaction with other team members to discuss projects/programs/issues on an as-needed basis. Mentors other members in specific skills.

Requirements

• Bachelor's degree in education, business, industrial engineering, or related field
• 2 years experience in education, training or orientation and related consulting experience required
• Master's degree preferred
• Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma)
• Proven experience in leading process improvement projects required
• Excellent analytical, problem-solving, and project management skills required
• Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels required
• Proficiency in data analysis tools required

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Professional development opportunities