Customer Relationship Consultant
Wilmslow, England, United Kingdom of Great Britain and Northern Ireland
Full Time
1 hour ago
$28,000 GBP
No H1B
Key skills
React
About this role
Role Overview
- Engage with customers to identify their needs
- Provide information about savings products and services
- Conduct ‘My Review’ appointments face-to-face, virtually, or over the phone
- Proactively contact customers to discuss their needs
- Educate customers on available products and services
Requirements
- Previous experience of interacting with customers
- Enthusiastic and a desire to help customers
- Experience in a Contact Centre environment or retail, food & beverage, guest services, or health/care sector
- Open to learning and adapting to various roles
- Ability to engage in purposeful conversation
- Capability to react quickly and manage time efficiently
- Effective communicator with the ability to influence different audiences
Tech Stack
- React
Benefits
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Generous employer matched pension contributions – up to 10% per annum
- Access to a benefits portal including Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel)
- Three paid volunteering days each year
- Colleague mortgage and savings accounts
- Colleague discount schemes
- Commitment to training and development
- Private medical insurance for all colleagues
- Salary Sacrifice Scheme for hybrid/electric car