Product Administration Technician

Role Overview

• Provide administrative support to Desjardins components and help administer specialized products and member/client accounts
• Serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes
• Research and analyze processes, information management and data processing
• Solve technical problems and help develop and improve methods and procedures
• Provide technical support for projects and operational issues
• Conduct technical studies, research and analysis
• Serve as a resource person for submission of solutions and action plans
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s processes and use its business solutions, tools and systems
• Review information requests and conduct research to respond in accordance with standards and policies
• Design, produce and analyze reports on your sector’s activities

Requirements

• General college diploma in a related field
• A minimum of two years of relevant experience
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment