Lead, train, and manage the Integration Team to ensure consistent, high-quality service delivery.
Oversee all integration activities from component supply through to shipping.
Ensure smooth execution of BTO (SAP 4.6) and BTS (SAP 6.8) processes.
Drive performance excellence and process adherence across all integration workflows.
Work closely with a broad range of internal stakeholders, including Sales & BDMs, Procurement, Planners, Product Marketing, Bid Support, Operations, Warehouse & Logistics, Inbound/Outbound teams, Integration Engineers, SDS Technical Teams, Business Leaders, Carriers, Credit & AR teams, CiBOT, IMEX, CAM Team, and IT (including testing and process owners).
Own all integration processes: sales order creation, BTO/BTS management, BOM management, scheduling, and shipment.
Manage cost, margin, and profitability controls.
Handle stock transfers between platforms and customer consignment stock programs.
Monitor, manage, and minimise ageing stock.
Act as the senior escalation point for all integration-related issues.
Serve as the “Super User” for integration systems and tools.
Provide guidance, troubleshooting, and leadership to ensure fast resolution of issues.
Manage all aspects of people leadership, including workload prioritisation, goal setting, performance reviews, coaching, and development.
Lead HR processes related to performance or behavioural concerns when required.

5–8 years of relevant experience in integration, operations, or similar technical environments
5–8 years of experience directly managing or supervising employees
Bachelor’s degree (required)
Strong analytical, critical thinking, and complex problem-solving skills
Ability to interact effectively with senior management
Excellent organisational and time management skills
Ability to perform under pressure and meet deadlines
High attention to detail with a methodical, process-focused mindset
Advanced proficiency with relevant computer systems and applications
Ability to follow instructions and proactively seek clarification when needed

Integration Services Manager

Key skills