Key skills
CommunicationRemote Work
About this role
Role Overview
Booking & Scheduling Management
- Receive and manage booking requests via email, phone, text, and online forms
- Schedule jobs based on photographer availability and location efficiency
- Enter bookings into internal systems and coordinate calendar events for photographers
- Handle reschedules, cancellations, and last-minute changes efficiently Client Communication
- Act as the first point of contact for client (agent) enquiries and job updates
- Send booking confirmations and delivery emails with asset links
- Follow up on property access details and special instructions prior to shoot day
- Draft property descriptions and copywriting (approximately 1–2 per day) Post-Production Coordination
- Monitor job progress through the editing pipeline
- Ensure delivery of final assets within agreed turnaround SLAs
- Coordinate with offshore editing teams to manage priorities and urgent requests
- Support administrative tasks such as digitizing drone imagery (training provided)
Requirements
Previous experience in a Virtual Assistant, Operations Coordinator, or Administrative role is preferred. Excellent written English communication skills, particularly for client-facing emails and copywriting. Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously. Strong problem-solving skills and ability to adapt in a fast-paced environment. Proficiency in Google Workspace (Calendar, Drive, Gmail). Tech-savvy with the ability to learn new tools quickly and systems. Proactive, responsive, and able to work independently in a remote environment. Availability to work full-time during AEST business hours (9:30am – 5:30pm Melbourne time) is mandatory. Experience in real estate, photography, or creative/operations coordination is a strong advantage but not essential.
Benefits
Opportunity for 100% remote work. Competitive compensation package. Access to tools and systems to support efficient workflow management. Training provided for all business-specific processes, tools, and standards.