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Manager, Engineering – Collaboration at CDW | JobVerse
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Manager, Engineering – Collaboration
CDW
Remote
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Manager, Engineering – Collaboration
United States
Full Time
1 hour ago
H1B Sponsor
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Key skills
Leadership
About this role
Role Overview
Demonstrate focus in leading a specific Managed Services Engineering Team to achieve financial, operations, customer satisfaction and coworker targets
Understand and align the engineering team to ensure overall Services strategy is implemented
Track, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction surveys
Manage workload, prioritize and assign resources
Foster a customer-centric, coworker-first culture
Requirements
Bachelor’s Degree and 5 years of relevant experience, OR 7 years of related consulting or IT services delivery experience
Previous consulting leadership experience required
Process management and improvement
Experience in ITIL
Knowledge of Cisco, Zoom, Microsoft Teams, Five9, Webex, or RingCentral products and services, a plus
Benefits
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Apply Now
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