Key skills
Leadership
About this role
Role Overview
- Demonstrate focus in leading a specific Managed Services Engineering Team to achieve financial, operations, customer satisfaction and coworker targets
- Understand and align the engineering team to ensure overall Services strategy is implemented
- Track, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction surveys
- Manage workload, prioritize and assign resources
- Foster a customer-centric, coworker-first culture
Requirements
- Bachelor’s Degree and 5 years of relevant experience, OR 7 years of related consulting or IT services delivery experience
- Previous consulting leadership experience required
- Process management and improvement
- Experience in ITIL
- Knowledge of Cisco, Zoom, Microsoft Teams, Five9, Webex, or RingCentral products and services, a plus
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development