Manage a portfolio of customer accounts and support customer success across the full customer lifecycle.
Focus on customer onboarding, adoption, ongoing account management, renewals, and identifying opportunities to expand customer usage of products and services.
Work cross-functionally with internal teams to address customer needs, monitor account health, and support long-term customer retention.

Minimum of 3 years of experience in customer service, customer success, or customer-facing project management; technology-related experience preferred.
Experience supporting customer retention, renewals, or account management activities.
Proficiency with standard office productivity tools.
Strong organizational and time management skills.
Ability to manage multiple customer accounts and priorities concurrently.
Willingness to travel up to 20% during peak periods.

Customer Success Manager

Key skills