Senior Domain Architect – Data Management

Role Overview

• Collaborate with customers to understand their business needs, data requirements, and desired outcomes with Workiva solutions.
• Partner with the pre-sales team to facilitate a seamless transition from the sales process to implementation services engagements and beyond
• Engage with Solution Architects and Customer Success teams to ensure a cohesive and positive customer experience throughout onboarding and implementation
• Analyze customer needs and recommend optimal use of Workiva's Data Management Suite to achieve accurate, efficient, and scalable solutions
• Work closely with consulting project delivery stakeholders to define tasks, contribute to project plans, and monitor progress
• Review and establish data integration workflows between various customer systems and the Workiva platform
• Review and develop data queries and reporting solutions that meet customer analytical and reporting requirements, including mentoring internal and external stakeholders on leading practices
• Conduct knowledge sharing sessions with customer and partner application owners to enable self-sufficiency and ongoing success.
• Review and create documentation for deployed customer and partner solutions, configurations, and best practices
• Gather feedback from customer and partner interactions and share insights with Product Development and Product Management.
• Drive customer and partner success by fostering product adoption, ensuring satisfaction, and contributing to overall customer health
• Collaborate with Customer Success and Partner Experience teams to define expected outcomes and demonstrate the value realized by customers and partners
• Accurately document new and existing data management features and functionalities for internal and external reference.
• Proactively monitor customer and partner environments, staying informed about the Workiva product roadmap to provide effective support and guidance

Requirements

• Bachelor’s Degree in a technical field of study, preferably Computer Science, Computer Engineering, Information Technology, or similar
• 6+ years related career experience in customer-facing roles, preferably Technical Customer Success, Solution Architecture, or Consulting
• Experience with Python for scripting and automation
• Experience integrating or managing SaaS applications and enterprise systems, particularly within Accounting, Finance, Audit, Risk & Compliance, or Sustainability
• Expertise working with complex, regulated data structures and translating regulatory requirements into scalable, software-driven workflows
• Experience integrating with or managing ERP (e.g., Oracle, Workday, SAP, Sage), EPM (e.g., Oracle, Planful, Anaplan), and enterprise data/analytics platforms (e.g., Snowflake, Power BI)
• Foundational knowledge of cloud platforms and modern data architectures (e.g., Snowflake, Databricks, BigQuery, Redshift, Azure Synapse)
• Experience with integration technologies such as Informatica, SSIS, Boomi, MuleSoft, or Workato
• Strong understanding of APIs, including REST and SOAP protocols, JSON/XML formats, and hands-on API execution through scripting.
• Solid knowledge of data engineering, data warehousing, ETL processes, and SQL query development
• Strong problem-solving and technical diagnostic skills. Data-driven and detail-oriented with the ability to manage priorities independently
• Excellent written and verbal communication skills, including executive-level presentations
• Proven ability to build credibility, influence stakeholders, and drive cross-functional alignment
• Demonstrated commitment to customer success and long-term value creation

Tech Stack

• Amazon Redshift
• Azure
• BigQuery
• Cloud
• ERP
• ETL
• Informatica
• Oracle
• Python
• SOAP
• SQL
• SSIS

Benefits

• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package