Benefits Payroll Support Associate

Role Overview

• provide accurate, timely, and empathetic support to employees regarding payroll, taxes, and other benefits-related inquiries
• manage a steady volume of inbound calls
• answer questions about payroll and tax matters such as W-2s, stock options, and deductions
• provide guidance while following established procedures

Requirements

• Previous customer service and call center experience
• Strong analytical skills and attention to detail
• Experience working with payroll, taxes, or employee financial services preferred
• Excellent internet navigation and typing skills
• Strong verbal and written communication skills
• Ability to multitask effectively while managing a high volume of calls
• Ability to follow guidelines and provide accurate information
• Self-motivated and able to work independently in a remote environment
• High school diploma/GED
• Successful completion of background check

Benefits

• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time