Provides multi-channel claims service by virtually adjusting low to moderately complex auto damage claims
Creating and reviewing estimates and documentation
Clearly documenting decisions
Partnering with vendors and internal stakeholders to ensure compliant, timely claim resolution
Supporting business goals and surge demands
Investigating, evaluating, negotiating, and adjusting vehicle damages
Managing, coordinating, and making critical decisions regarding the repair process for customers
Working closely with auto body shops and other stakeholders to negotiate repair pricing
Conducting damage verification to determine what damage is related to specific loss as well as evaluating and settling total loss claims

Moderate knowledge of automobile parts, terminology, repair techniques, and vehicle construction
Experience handling Property and Casualty claims is preferred
Proficient with CCC estimating system
Strong negotiation, analytical, and decision-making skills
Computer literacy in a Windows operation environment
Strong written and verbal communication skills
Ability to implement and adapt to rapid change
Creative, innovative and forward-thinking mindset
Ability to navigate and work in multiple systems simultaneously
High School Diploma or equivalent required; Bachelor’s Degree in related field preferred
0-2 years of auto claims experience writing estimates and total loss evaluations required
0-2 years of experience using CCC Portal/estimating software required
3+ years of customer service experience preferred
Insurance Adjuster License preferred
I-Car ProLevel 1 Designation preferred

Auto Physical Damage Appraiser

Key skills