Key skills
AWSAzureCloudDockerETLFirewallsGoogle Cloud PlatformJavaKubernetesLinuxPythonSOAPSQLTCP/IPAIELTAmazon Web ServicesGCPGoogle CloudSaaSProduct ManagementCommunicationCollaborationPresentation Skills
About this role
Role Overview
- Providing technical direction and assistance to our partners and customers regarding their use of the Boomi Platform (and all its core elements)
- Assistance and deep dive investigation with identifying root causes for issues reported by our customers
- Resolving complex cases, including integrations with third-party systems and API-related troubleshooting
- Working closely with our customers & partners and collaborating internally with our Engineering, Product Management, and Technical Architecture teams to help address issues with larger scale, higher volume, and unique integration requirements.
- Handling initial escalations for support cases with potential for high impact and visibility across the organization.
- Coaching other support engineers on difficult technical integration issues and actively participating in our community, leveraging their skills and experience to provide further support to our community members.
- Leading knowledge-sharing sessions, writing advanced technical documentation, and contributing to internal training
- Prioritizing and managing escalated issues with our internal development teams.
- Strong communication and presentation skills, managing customer expectations, setting priorities, and communicating complex technical issues across a wide audience with technical and non-technical backgrounds.
- Using and leveraging Boomi’s AI-driven tools and continuously looking for opportunities to engage with their peers, our customer-facing internal teams, and other internal stakeholders on this topic.
- Vocal advocate for the usage of AI agents, always encouraging teams to leverage these capabilities to enhance efficiency and troubleshooting. Actively educating customers through support cases, ensuring they incorporate AI-driven insights into their troubleshooting approach, and improving their overall experience with our products.
Requirements
- Bachelor’s degree in Computer Engineering, Computer Science or related field of study.
- Alternatively, a Master’s degree in Computer Engineering, Computer Science or a related field of study, with 5 years of experience in the job offered or 5 years of experience in systems engineering, systems administration, network consulting, or a related occupation.
- Experience as a support engineer (application support) or junior developer, with a demonstrated passion for helping customers solve complex integration problems.
- Ability to design, optimize, and integrate business processes.
- Experience with enterprise integration tools that can be used to extend the team’s knowledge.
- Motivated individuals who enjoy a fast-paced work environment and understand that the SaaS culture requires creativity, collaboration, fast decision-making and a sense of urgency.
- Experience with programming language (primarily Python)
- SQL Expertise, Data Modelling, and XML technologies
- SOAP/REST and HTTP
- Connecting and working with different APIs
- Knowledge and hands-on experience with data integration methods, ETL (Extract, Transform, Load) and ELT (Extract, Load, Transform)
- Deployments of enterprise software systems and SaaS using industry-standard environments, including XML, HTTP/HTTPS, Java
- Experience with Windows/Linux servers
- Orchestration and Containerization Tools/Technologies (Kubernetes, Docker)
- Networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP
- Installing, administering, and troubleshooting software applications running in the Cloud: Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
Tech Stack
- AWS
- Azure
- Cloud
- Docker
- ETL
- Firewalls
- Google Cloud Platform
- Java
- Kubernetes
- Linux
- Python
- SOAP
- SQL
- TCP/IP
Benefits
- Competitive salary
- Flexible work arrangements
- Professional development opportunities