Own customer onboarding through early delivery and conversion to long-term contracts.
Lead customer strategy across SEO, content, and AI visibility with a clear focus on outcomes.
Run weekly or bi-weekly customer meetings and manage all day-to-day communication.
Translate performance metrics (traffic, rankings, AI visibility, conversions) into clear business impact.
Partner with editors and specialists to ensure high-quality, on-time execution.
Remove blockers quickly and step in directly when execution needs hands-on leadership.
Identify renewal and expansion opportunities and advance those conversations in partnership with Account Directors.
Share learnings and patterns back with the team to improve playbooks and delivery at scale.
Operate effectively in a fast-paced, high-ambiguity environment where priorities evolve and speed matters.

4–7 years of experience in customer success, engagement management, account strategy, consulting, or agency delivery.
Strong background in SEO, content strategy, and performance-driven marketing.
Proven experience owning customer relationships and driving renewals or expansions.
Experience working with growth-stage or enterprise marketing teams.
Ability to manage multiple accounts and priorities without sacrificing quality.

Engagement Manager – Account Management

Key skills