Analyze and understand customer requirements, including RFPs, and translate them into complete, end-to-end service and solution designs
Develop efficient, innovative, and low-risk solutions for IT managed services tenders, covering technological, operational, and commercial aspects
Prepare cost calculations, service models, and effort estimates for proposed solutions
Present and explain service designs to customers at decision-making level and support contract negotiations with expertise and confidence
Design solutions in close collaboration with sales teams, partners, and service units to ensure cohesive, high-quality outcomes and contribute to overall success
Support the creation of proposal content, including drafting written proposal text and preparing presentation materials as part of the bid process
Create documentation and requirements for Transition & Transformation and ensure a seamless handover to delivery teams
Maintain strong communication with customers and internal teams to ensure goal-oriented project progress and high-quality proposal output

Fluent in English and German (min. C1)
Minimum 5 years' experience in workplace and remote service environments in IT managed services solution design
Very good knowledge of Microsoft 365, Windows 10/11, Exchange, Active Directory/Azure AD, and client management
Experience designing client virtualization or service desk solutions
Experience in pre-sales support, service design, and transition project delivery
Experience with calculation and modelling of managed services/operations
Confident in using ITIL and project management standards (e.g., PMI, PRINCE2)
Strong communication skills; customer-oriented and a team player
Willingness to travel occasionally within Europe

Opportunity to work in a multinational, collaborative team environment, engaging with colleagues and customers across various countries and industries
Opportunities for professional development within a global team environment, including growth across seniority levels
Employment stability through a permanent employment contract
Annual performance-based bonus
Remote work from anywhere in Poland
Comprehensive benefits package, including private medical care and a flexible cafeteria system
Access to the Employee Assistance Programme (EAP), offering expert consultations and wellbeing support
Opportunities to participate in charity, community, and company-wide initiatives, including events organized through the CharitaCenter
Additional day off to celebrate your birthday
Access to language courses and a self-learning platform (Udemy)

IT Solution Architect, German

Key skills