Lead enterprise SaaS + hardware implementation programs with full delivery accountability
Establish strong executive-level partnerships with customer stakeholders
Drive cross-functional alignment to ensure projects are delivered on time and within scope
Manage risks, dependencies, milestones, and critical path across global teams
Facilitate customer workshops to gather requirements and validate solutions
Own scope governance, including change control and commercial impact discussions
Provide clear, executive-ready status reporting and dashboards
Proactively manage escalations and drive resolution
Translate business requirements into high-quality functional solution documentation
Act as the voice of the customer, influencing internal prioritization and process improvement

5+ years of enterprise project management experience
5+ years in restaurant technology, hospitality tech, or complex SaaS implementations
Comfort adopting and effectively using AI-enabled tools to improve productivity, visibility, and outcomes across cross-functional delivery teams.
Proven experience managing multi-workstream, cross-functional delivery programs
Experience working with enterprise customers and executive stakeholders
Strong risk management and scope control discipline
Exceptional communication and executive presentation skills
Experience working with globally distributed teams
PMP certification preferred

Engagement Products Project Manager

Key skills