Key skills
ServiceNowWorkdayChange ManagementCommunicationCritical Thinking
About this role
Role Overview
- Monitor & Govern Change Queues via ServiceNow – Review Change Records for compliance to the process and regulatory requirements and see them through the lifecycle
- Work with a variety of resources to educate on and enforce the Change Management policies
- Review and Approve/Deny Normal and Emergency Changes
- Review and Follow-up on Denied Changes
- Changes Approaching Approval Lead time Change Closures and Change Post-implementation Review
- Guide and support Change Community via incoming online chat queue
- Act as an advisor, advocate, or representative of Change Management in multiple forums
- Work with community to improve elevated Change Record content for CAB Change Records
- Provide Change Management reports and metrics
- Facilitate and actively participate in internal team and Change Community meetings
- Participate in Audits of the Change process
Requirements
- Some IT industry experience
- ITIL Foundations Certification or relevant job experience preferred
- Ability to work independently and be accountable
- Strong ability to multitask and continually reprioritize throughout the workday
- Demonstrate technical and business aptitude
- Demonstrate excellence in critical thinking
- Ability to focus on detail while also keeping the big picture in mind
- Continuous Improvement mindset
- Commitment to teamwork
- Excellent decision-making ability
- Good analytical skills and solutions-oriented
- Excellent written and oral communication skills
- Practices active listening
- Adjusts communication to audience
Tech Stack
- ServiceNow
Benefits
- eligibility for incentive compensation which may include production, commission, and/or discretionary incentives
- flexible options in circumstances where roles can be performed effectively in a mobile environment