Own renewal, upsell, and expansion revenue targets.
Build and manage a scalable post-sales revenue pipeline.
Lead strategic renewal and expansion negotiations.
Partner with Sales leadership on forecasting and revenue planning.
Personally close key account expansion and renewal deals.
Proactively identify opportunities for upsell, cross-sell, and upgrades, always rooted in delivering genuine value and new business outcomes for clients.
Collaborate closely with the development team to adapt and improve the CRM and related client-facing tools.
Implement scalable processes to ensure consistent, high-quality service as the company grows.

Proven experience owning post-sales revenue and expansion targets in B2B SaaS or similar sectors.
Strong track record managing account with commercial KPIs.
Experienced in leading renewals, upsell, and complex account negotiations.
Transformative Leader: Your vision, innovation, and results have redefined customer success in every organization you’ve joined.
Proven Results: You have a standout record leading Customer Success or consulting sales functions in SaaS, medtech, or similar B2B sectors—always delivering high client satisfaction, retention, and account growth.
Clinic/Client Growth Focus: You’ve demonstrated success in helping B2B clients grow their own business through strategic support and value creation.
Upsell & Cross-Sell Champion: You consistently generate revenue expansion by uncovering client needs and creating new value.
Analytical & Data-Driven: Proficient with numbers, you not only track KPIs but transform complex data into clear, actionable strategies for team and client success.
CRM & Tech-Savvy: Experienced collaborating with development/IT to improve tools and workflows; adept at leveraging the latest technology and automation to scale impact.
Languages: Fluent English required; AS WELL AS Portuguese OR Spanish AND other languages a strong plus.

Team Lead – Account Manager, Business Growth

Key skills