Provide exceptional technical support to clients utilizing our suite of products
Troubleshoot and resolve complex technical issues as well as performance optimization
Ensure seamless client experience by resolving issues and supporting ongoing business needs
Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services
Identify and escalate recurring issues or patterns to the development teams
Serve as a technical advisor to clients, offering insights and guidance on best practices
Perform performance optimization of Onit’s products and solutions

1+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment
A completed apprenticeship as an IT specialist (all genders) in application development, Bachelor’s degree in Computer Science or a related discipline or equivalent experience
Programming skills in Ruby
Knowledge of Python and its application in software development and support
Prior experience working on SaaS implementations/integrations is a plus
Understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.)
Ability to quickly understand business requirements and expectations
Highly proficient in spoken and written in both German and English, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders
Detail-oriented with strong organizational skills
Prior experience working on Business Process automation/management tools
Proficiency in Microsoft Office Suite and general documentation proficiency
Ability to prioritize and manage multiple projects simultaneously in a dynamic environment
Liquid templating language experience is a plus

Company pension plan (bAV) with 100% matching of employee contributions (up to 1,200 EUR annually).
28 days paid time off, 30 after 5 years of service, plus December 24 and 31, and flexible paid time off up to 5 days per year.
Exceptional paid leave for non-birth parents, and caregivers.
100% employer-paid 24/7 accident insurance.
One paid volunteer day each year to give back to the community.

Solution Engineer

Key skills