Do you enjoy working with technology and interacting directly with customers?
Do you want to work in a structured service environment and develop your technical skills?
Then join our team as a Field Service Technician in the Greater Baden-Württemberg area (postal code regions 70–79).
Your responsibilities include the installation, maintenance and repair of IT and POS systems as well as E-Health solutions on-site at pharmacies, medical practices and retail locations.
Carrying out service calls according to predefined processes and checklists.
Documenting work using digital checklists on a tablet provided by us.
Assisting with fault analysis and resolution both on-site and via remote support.
Integrating hardware and software components into existing IT environments according to specifications.

Completed technical training or an equivalent qualification — career changers with a strong technical affinity and willingness to learn are also welcome.
Initial practical experience in supporting POS systems (cash registers), medical IT systems or similar devices is an advantage but not mandatory.
Basic knowledge of Windows operating systems, hardware and networking technology.
Customer-oriented, self-reliant and willing to travel within the regional service area (approximately a 150 km radius from your home).
Driving license class B.
Very good German language skills, spoken and written (at least C1 level).
Friendly demeanor and ability to work in a team.

Ongoing support from our central technical support team — you are never on your own during assignments.
Structured onboarding and regular training for a secure start and continued professional development.
As a field technician, travel time for customer visits is counted as working time.
A collegial, helpful team with an open first-name (informal) culture and strong team spirit.
Fair and transparent overtime compensation.
Additional benefits such as an e-scooter, a break/rest room, special promotions and much more — and even when working from home you benefit from digital offers and partnerships with benefits platforms.

Field Service Technician – POS & E-Health

About this role