About this role
Role Overview
- Installation, maintenance and repair of IT and point-of-sale (POS) systems as well as e‑health solutions on-site at pharmacies, medical practices and retail locations
- Execution of service calls following established processes and checklists
- Documentation of work via digital checklists on a company-provided tablet
- Support with on-site troubleshooting and remediation and provision of remote support
- Integration of hardware and software components into existing IT environments according to specifications
Requirements
- Completed technical training or equivalent qualification — career changers with strong technical affinity and a willingness to learn are welcome
- Initial practical experience in supporting POS systems (cash registers), medical IT systems or similar devices is an advantage but not mandatory
- Basic knowledge of Windows operating systems, hardware and network technology
- Customer-oriented, self-reliant and willing to travel within the regional service area (approximately a 150 km radius from your place of residence)
- Valid driving license (Class B)
- Very good German language skills, both spoken and written (at least C1 level)
- Friendly demeanour and ability to work well in a team
Benefits
- Ongoing support from our central technical support team — you are never on your own during assignments
- Structured onboarding and regular training for a confident start and continuous professional development
- Travel time for customer visits counts as working time for field technicians
- A collegial, helpful team with an open, informal culture and strong team spirit
- Fair and transparent overtime compensation