Act as the primary technical expert in pre-sales meetings, demonstrating ServiceNow FSM capabilities.
Collaborate with sales teams to identify client needs and develop customized FSM solutions.
Design comprehensive FSM solutions on the ServiceNow platform, including workflows, integrations, and customizations.
Develop detailed proposals, including solution designs, implementation plans, and value propositions.
Prepare and deliver engaging presentations and product demonstrations to showcase ServiceNow FSM solutions.
Conduct in-depth needs assessments and workshops with prospective clients to gather requirements.
Stay up-to-date with the latest ServiceNow FSM features, industry trends, and best practices.
Work closely with sales teams, consultants, and project managers to ensure alignment between pre-sales activities and project execution.
Create and maintain documentation related to solution designs, proposals, and client engagements.

Proven experience as a ServiceNow Solutions Architect with a focus on Field Service Management.
Extensive experience in designing, configuring, and implementing ServiceNow FSM solutions.
Demonstrated experience in integrating ServiceNow with other enterprise systems.
Deep understanding of ServiceNow FSM modules and their capabilities, as well as other ServiceNow Modules, such as ITSM, CSM, and HRSD.
Proficiency in ServiceNow development, including scripting (e.g., JavaScript, Glide API) and application customization.
Experience with integration technologies such as REST, SOAP, and middleware platforms.
ServiceNow Certified System Administrator (CSA) required.
ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (CIS) in Field Service Management is preferred.
Strong problem-solving skills and analytical abilities.
Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
Ability to manage multiple projects and priorities effectively.

Remote-First Work – Work from home with flexibility to collaborate across regions.
Career Growth & Learning – Learning credits for ServiceNow certifications and ongoing professional development.
Competitive Compensation – Competitive salary plus bonus compensation tied to impact.
Generous Time Off – Competitive PTO to support balance and recharge time.
High Autonomy – Ownership over solution design with the ability to influence technical direction.
Global Team Experiences – Annual company trips in the U.S. and internationally.
Meaningful Work – Hands-on impact delivering real-world ServiceNow Field Service Management solutions.

ServiceNow Solutions Architect

Key skills