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Solutions Support Engineer at Wiz | JobVerse
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Solutions Support Engineer
Wiz
Remote
Website
LinkedIn
Solutions Support Engineer
United States
Full Time
1 hour ago
$108,000 - $1,485,000 USD
Visa Sponsor
Apply Now
Key skills
AWS
Azure
Cloud
Google Cloud Platform
Java
JavaScript
Kubernetes
Linux
Python
Shell
GCP
Google Cloud
Collaboration
About this role
Role Overview
Responsible for technical customer support experience within the Wiz product
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Create, maintain, and coordinate incident management requests to product or engineering
Design and implement solutions that scale the support offering through automation
Participate in on-call rotation for after-hours, holiday, and weekend support coverage
Requirements
Must be comfortable working 9-6 EST
5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
2+ years experience with Cloud technologies (Azure, AWS, GCP)
1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments
Tech Stack
AWS
Azure
Cloud
Google Cloud Platform
Java
JavaScript
Kubernetes
Linux
Python
Benefits
Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short
and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Apply Now
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