Senior Product Manager

Role Overview

• Be the Catholic Expert: Apply deep Catholic operational knowledge to product decisions from day one. Use targeted discovery with parish and diocese stakeholders to validate direction and surface nuance across Catholic traditions, liturgical timing, and stewardship models, then translate that back into the portfolio with speed and clarity.
• Own the Catholic Product Narrative: Build and maintain a clear, credible product story for Catholic diocese leaders and board-level stakeholders, one that connects Pushpay’s portfolio investments directly to Catholic outcomes and priorities.
• Navigate and Influence the Portfolio: Work across product domains, Engineering, and UX to ensure Catholic-specific needs are understood, prioritized, and delivered, including where AI capabilities can reduce friction or surface insights for Catholic users. Your effectiveness depends on building trust, making a clear business case, and knowing when to escalate.
• Responsible AI: Champion a "Human-in-the-Loop" approach to AI, surfacing insights and reducing administrative burden without replacing pastoral judgment or the personal relationships central to parish life. Ensure all AI features align with data privacy standards and Catholic social teaching.
• Catholic Market Advocacy: Help Sales, Customer Success, and Product Marketing explain the value of Pushpay’s product to Catholic stakeholders, translating the what and why into language that resonates with parish and diocese leaders. Show up externally at key Catholic events and diocese conversations as a credible product voice for the Catholic market.
• Measure What Matters: Define and track adoption, NPS, and retention signals within the Catholic segment. Use data to build the internal case for prioritization, know when a delivered feature is actually working, and iterate based on real feedback from parishes and dioceses.

Requirements

• Catholic Domain Fluency (Required): Parish and diocese life from the inside. Liturgical calendar, stewardship models, sacramental workflows. A personal connection to or deep respect for the Catholic faith is essential.
• 5+ Years in B2B SaaS Product Management: End-to-end ownership from discovery through adoption. Complex workflows or financial data preferred. Faith-based context a plus.
• Influence Without Authority: You drive outcomes across teams you don’t control, through expertise and trust, not org chart position.
• AI Product Fluency: You know what AI can and cannot do in a ministry context, can define requirements for LLM-based features, and recognize when a human touch matters more than automation.
• Operational & Technical Fluency: Comfortable with APIs and integrations. You understand why being the source of truth for parish data matters.
• Communication That Moves People: Clear point of view. Adapts on evidence. Doesn’t hedge.

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model
• 3 days in the office / 2 days remote each week: COS, CO & Allen, TX area
• Remote: All other approved locations
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 20 days PTO to start, increases with tenure and seniority.
• Paid parental and adoption leave