Partner with sales and account teams as the technical expert in customer engagements—supporting discovery sessions, presenting solutions, and articulating Nuvitek’s value proposition.
Conduct detailed requirement workshops to understand business problems and map needs to ServiceNow solutions.
Configure and develop ServiceNow demos, proof-of-concepts, and prototypes to showcase functionality and validate customer requirements.
Translate customer challenges into innovative technical solutions leveraging ServiceNow modules such as ITSM, CSM, PSDS, HRSD, SPM, LSD, Portal, App Engine, and beyond.
Deliver compelling product demonstrations and presentations for prospects, customers, and partners—in person and virtually.
Engage in hands-on development tasks (scripts, workflows, UI policies, integrations, dashboards) for presales showcases and delivery projects.
Collaborate with delivery teams post-sale to ensure smooth knowledge transfer and project kick-off.
Provide thought leadership and input into proposals, RFIs/RFPs, and solution architecture designs.
Contribute reusable ServiceNow assets, accelerators, and demo environments for team-wide use.
Stay current on platform innovations, industry best practices, and competitor differentiators to continuously strengthen Nuvitek’s presales effectiveness.
Share knowledge across the company by conducting internal training, mentoring, and drafting best practices documents or whitepapers.

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field.
7+ years of ServiceNow experience, including direct implementation and development (workflows, scripting, customization, integrations).
3+ years in presales, solution consulting, sales engineering, or similar client-facing technical role.
Strong ability to translate business needs into technical concepts and communicate value to both technical and non-technical audiences.
Proficiency in two or more ServiceNow modules such as ITSM, CSM, PSDS, HRSD, SPM, Portal, CMDB, LSD, & App Engine.
Experience delivering product demonstrations, configuring solutions for proofs-of-concept, and actively contributing to winning proposals.
ServiceNow Certified System Administrator (CSA) with at least two advanced certification (e.g., CAD, CIS-ITSM, CIS-CSM, CIS-SPM).
Strong problem-solving skills, ability to troubleshoot technical challenges quickly, and a creative mindset to design “outside-the-box” solutions.
Excellent communication and presentation skills with experience engaging C-level, business stakeholders, and technical teams.

Pre-Sales Engineer

Key skills