Home
Jobs
Saved
Resumes
Senior Support Engineer at Aerospike | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Senior Support Engineer
Aerospike
Remote
Website
LinkedIn
Senior Support Engineer
Canada
Full Time
6 days ago
Visa Sponsorship
Apply Now
Key skills
AWS
Cloud
Distributed Systems
Linux
NoSQL
Agile
Communication
About this role
Role Overview
Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.
Requirements
Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
Deep proficiency with Linux (certification is a strong plus).
Solid understanding of distributed systems and high-availability environments.
Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).
Familiarity with hybrid and cloud infrastructure (AWS preferred).
Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
Strong written and verbal communication skills.
Comfortable in a dynamic environment; self-starter with a growth mindset.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Tech Stack
AWS
Cloud
Distributed Systems
Linux
NoSQL
Benefits
Aerospike is an Equal Opportunity Employer.
Providing an environment free from discrimination.
Apply Now
Home
Jobs
Saved
Resumes