Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
Deep proficiency with Linux (certification is a strong plus).
Solid understanding of distributed systems and high-availability environments.
Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).
Familiarity with hybrid and cloud infrastructure (AWS preferred).
Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
Strong written and verbal communication skills.
Comfortable in a dynamic environment; self-starter with a growth mindset.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Senior Support Engineer

Key skills